Cineet Kaur
About Cineet Kaur
Cineet Kaur is an Implementation Manager at Invoca, with over a decade of experience in SaaS and PaaS companies, particularly in the ad-tech and fintech sectors. She has held various roles in customer support and research, and has a strong academic background in finance and analytics.
Work at Invoca
Cineet Kaur currently serves as an Implementation Manager at Invoca, a position held since 2022. In this role, she focuses on onboarding clients and ensuring successful implementation of Invoca's solutions. Prior to this, she worked as a Senior Specialist in Customer Support at Invoca from 2020 to 2022. Her responsibilities included providing technical support and facilitating product demonstrations, contributing to customer satisfaction and product adoption.
Previous Experience in Customer Support
Before joining Invoca, Cineet Kaur worked at DialogTech as a Customer Support Specialist from 2019 to 2020. Her role involved assisting customers with technical inquiries and support issues. Additionally, she has extensive experience at S&P Global Market Intelligence, where she held various positions including Senior Research Associate and Specialist in Contributor Operations and Products from 2011 to 2018. This experience provided her with a strong foundation in client relations and operational processes.
Education and Expertise
Cineet Kaur holds an MBA in Finance from ICFAI Business School. She also studied Physics at Delhi University, achieving a B Sc (Hons). Currently, she is pursuing certifications in Operations Analytics and Customer Analytics at the University of Pennsylvania, which she began in 2018. Her educational background supports her expertise in analytics, project management, and technical consulting.
Background in SaaS and Fintech
Cineet Kaur has over a decade of experience in SaaS and PaaS companies, specifically within the ad-tech and fintech industries. Her career trajectory includes roles that emphasize cross-cultural business orchestration and quality assurance exercises. This diverse background enables her to effectively manage client needs and implement solutions that align with business objectives.
Skills in Analytics and Project Management
Cineet Kaur specializes in analytics, artificial intelligence, and project management. She is adept at conducting product demonstrations and facilitating client onboarding processes. Her strong background in technical consulting enhances her ability to guide clients through complex implementations, ensuring a smooth transition and effective use of technology.