Colleen Farrell
About Colleen Farrell
Colleen Farrell serves as the Director of Customer Success at Invoca, where she has worked since 2023. With a background in marketing and customer success, she has held various roles in the Greater Minneapolis-St. Paul Area, including positions at Starkey Hearing Technologies and Gold's Gym.
Current Role at Invoca
Colleen Farrell serves as the Director of Customer Success at Invoca, a position she has held since 2023. In this role, she manages customer success initiatives and oversees the performance of customer success teams in a remote work environment. Her leadership focuses on enhancing customer experiences through strategic initiatives.
Previous Experience at Invoca
Prior to her current position, Colleen Farrell worked at Invoca as a Senior Enterprise Customer Success Manager from 2019 to 2021 and as a Senior Manager, Customer Success from 2021 to 2023. These roles involved managing customer relationships and ensuring successful implementation of Invoca's solutions in the Greater Minneapolis-St. Paul Area.
Career at Starkey Hearing Technologies
Colleen Farrell held multiple positions at Starkey Hearing Technologies, including Supervisor of NuEar Marketing from 2015 to 2017, Manager of NuEar Marketing from 2017 to 2018, and Manager of Starkey Marketing from 2018 to 2019. Her work involved overseeing marketing strategies and initiatives within the organization.
Educational Background
Colleen Farrell studied at the University of Wisconsin-Eau Claire, where she earned a Bachelor’s degree in Business Administration with a Marketing Comprehensive Major from 2007 to 2011. She also attended the University of Limerick for 11 months in 2010, focusing on Marketing. Additionally, she completed her high school education at Hopkins High School from 2003 to 2007.
Diverse Skill Set and Experience
Colleen Farrell has a diverse background that includes experience in both marketing and customer success. She has worked in various roles across the Greater Minneapolis-St. Paul Area, transitioning from marketing to customer success. Her experience includes managing customer success teams and integrating AI-powered conversational intelligence technologies to improve customer interactions.