Darcie Underhill
About Darcie Underhill
Darcie Underhill is the Director of Enterprise Customer Success at Invoca, where she has worked since 2023. With over eight years of experience in strategy consulting and a background in customer success roles at companies like IBM iX and Slack, she specializes in aligning cross-functional teams to enhance customer satisfaction.
Current Role at Invoca
Darcie Underhill serves as the Director of Enterprise Customer Success at Invoca, a position she has held since 2023. In this role, she focuses on ensuring the success of enterprise customers by aligning cross-functional partners and leveraging her extensive experience in program management. Her responsibilities include developing strategies that enhance customer satisfaction and drive business outcomes.
Previous Experience at IBM iX
Darcie Underhill worked at IBM iX for a total of three years, holding various positions. She began as a Senior Consultant from 2013 to 2014, then progressed to Senior Manager from 2017 to 2019, and finally served as Manager from 2014 to 2017. Her tenure at IBM iX provided her with significant experience in strategy consulting and account management, contributing to her expertise in customer success.
Experience at Slack
Underhill held multiple roles at Slack, where she worked from 2021 to 2023. She started as a Senior Principal Success Manager, High-Touch, for four months, before transitioning to Senior Manager - Customer Success for one year. Additionally, she served as Treasurer for the Women's Employee Resource Group from 2019 to 2022, showcasing her commitment to fostering an inclusive workplace.
Education and Academic Background
Darcie Underhill earned her Bachelor of Science degree in Finance and Marketing from Lehigh University. This academic foundation has supported her career in strategy consulting and customer success, equipping her with essential skills in financial analysis and marketing strategies.
Professional Skills and Interests
With over eight years of experience in strategy consulting, Darcie Underhill possesses deep expertise in program management and account strategy. She is passionate about digital transformation and is dedicated to helping customers navigate complex challenges. Her diverse professional background spans multiple industries, enhancing her ability to address various customer segments effectively.