David Dodds
About David Dodds
David Dodds serves as the Vice President of Customer Success at Invoca, bringing over 7 years of experience in Conversation Intelligence and a strong background in database and direct marketing. His career includes significant roles at eBay Enterprise Marketing Solutions and Cisco Systems, where he focused on enhancing customer success strategies.
Work at Invoca
David Dodds currently serves as the Vice President of Customer Success at Invoca, a position he has held since 2023. Prior to this role, he worked as the Sr. Director of Customer Success from 2018 to 2023 and as the Director of Customer Success from 2018 to 2019. His tenure at Invoca has focused on enhancing customer success strategies and leveraging customer feedback to improve service delivery.
Background in Marketing and Project Management
David Dodds has a strong background in database and direct marketing, particularly in digital channels for enterprise clients. He has held various roles at eBay Enterprise Marketing Solutions (formerly e-Dialog), including Programme Manager, Director of Project Management, and Client Services Director, accumulating significant experience in project management and client services.
Experience in Conversation Intelligence
David Dodds has over 7 years of experience in Conversation Intelligence. His work focuses on utilizing customer feedback to enhance operations in sales, marketing, and service centers. This expertise allows him to optimize customer success strategies effectively.
Education and Qualifications
David Dodds studied at the University of Stirling, where he earned a Bachelor of Arts degree in Marketing from 1999 to 2003. He also attended Dunblane High School from 1993 to 1999, laying the foundation for his educational and professional journey in marketing.
Previous Roles and Experience
Before joining Invoca, David Dodds worked at Cisco Systems as an Email Marketing Consultant from 2004 to 2005. He also held multiple positions at eBay Enterprise Marketing Solutions, including Sr. Project Manager from 2007 to 2010 and Director of Project Management from 2010 to 2011, contributing to his extensive experience in marketing and project management.