Emily (Brightman) Palmer
About Emily (Brightman) Palmer
Emily Palmer is an Implementation Manager with extensive experience in customer support and project management. She has worked at various companies, including MSDSonline, DialogTech, and currently Invoca, where she has developed her skills over a career spanning more than a decade.
Work at Invoca
Emily Palmer has been serving as an Implementation Manager at Invoca since 2021. In this role, she is responsible for overseeing the implementation of solutions that enhance customer experience and drive business outcomes. Her focus includes ensuring that clients effectively utilize Invoca's services to meet their specific needs.
Previous Experience at DialogTech
Prior to her current position, Emily Palmer worked at DialogTech for a total of five years, holding multiple roles. She began as a Customer Success Specialist from 2014 to 2016 in Chicago, where she supported clients in maximizing their use of DialogTech's products. She then advanced to the role of Implementation Manager from 2016 to 2021, followed by a position as Implementation Project Manager from 2019 to 2021, which she performed remotely.
Experience at MSDSonline
Emily Palmer worked at MSDSonline as a Senior Customer Support Specialist from 2007 to 2014. During her seven years there, she focused on providing support and solutions to customers, ensuring their needs were met effectively.
Education and Expertise
Emily Palmer earned her Bachelor of Arts (B.A.) in Communication from Western Michigan University, studying from 2001 to 2005. Her educational background has equipped her with strong communication skills, which she applies in her professional roles.
CareerBuilder.com Experience
In 2007, Emily Palmer briefly worked as a Sales Specialist at CareerBuilder.com for three months. This early experience contributed to her understanding of sales processes and customer engagement.