Erick Montes
About Erick Montes
Erick Montes is a Senior Product Manager at Invoca, where he focuses on optimizing products to enhance customer satisfaction. He holds a Bachelor of Arts in Political Science and Global International Studies from UC Santa Barbara and has a diverse background in product management and customer support.
Current Role at Invoca
Erick Montes serves as a Senior Product Manager at Invoca, a position he has held since 2023. Based in San Diego, California, he works remotely to optimize existing products, focusing on enhancing customer satisfaction. His role involves leveraging his expertise to drive product innovation and improve user experiences.
Professional Experience at BioIQ
Erick Montes has extensive experience at BioIQ, where he held multiple roles. He began as a Customer Support Representative from 2013 to 2014, followed by a position as Account Manager from 2014 to 2016. He then transitioned to Product Manager, serving from 2016 to 2019. In these roles, he developed a strong understanding of customer needs and product management.
Education and Academic Background
Erick Montes earned a Bachelor of Arts (B.A.) in Political Science and Global International Studies from UC Santa Barbara, where he studied from 2008 to 2012. He also pursued Italian Studies at the Accent Center in Florence, Italy, for 11 months in 2011. His educational background supports his analytical skills in product management.
Product Management Expertise
Erick Montes possesses a customer-centric mindset that drives his approach to product management. He has developed go-to-market strategies that successfully introduced new products and conducted market research to inform product development strategies. His focus on customer satisfaction and innovation is evident in his work.
Career Progression at Invoca
Before becoming a Senior Product Manager, Erick Montes worked as a Product Manager at Invoca from 2019 to 2023. During this time, he played a key role in optimizing existing products, contributing to the company's overall product strategy and customer engagement efforts.