Hilary Katz
About Hilary Katz
Hilary Katz is a Digital Customer Success Specialist at Invoca, where she has worked since 2022. With a background in customer success roles at various companies, she has expertise in user data analysis and customer engagement strategies.
Work at Invoca
Hilary Katz has been employed at Invoca as a Digital Customer Success Specialist since 2022. In this role, she focuses on enhancing customer experiences through digital engagement strategies. Her responsibilities include analyzing user data to identify trends and create scalable customer segments for targeted outreach. This approach aims to facilitate a self-serving customer experience, allowing clients to access resources and support proactively.
Previous Experience in Customer Success
Before joining Invoca, Hilary Katz worked at Riskalyze as a Customer Success Onboarding Coach from 2018 to 2022. In this position, she was responsible for onboarding new clients and ensuring they effectively utilized the company's services. Her role involved analyzing user data to create targeted engagement strategies. Prior to Riskalyze, she held positions at CaseMetrix as a Client Relations Specialist & Account Manager and at Alexia Gallery as a Customer Service and Sales Representative.
Educational Background
Hilary Katz studied at The University of Georgia, where she earned a Bachelor of Fine Arts (B.F.A.) in Interior Design. Her studies spanned from 2002 to 2008, providing her with a solid foundation in design principles and customer engagement strategies. This educational background has contributed to her approach in customer success roles, where understanding client needs is essential.
Career Development in Customer Service
Hilary Katz has developed a diverse career in customer service and success roles. She began her career at Alexia Gallery, where she worked as a Customer Service and Sales Representative from 2011 to 2013. She later transitioned to CaseMetrix, serving as a Client Relations Specialist & Account Manager from 2017 to 2018. Additionally, she worked at BRR Architecture as a Business Services Coordinator for six months in 2016. Throughout these roles, she focused on enhancing customer experiences and developing educational campaigns.