Jessica Gross
About Jessica Gross
Jessica Gross serves as the Director of Contact Center Solution at Invoca, where she has worked since 2023. With over eight years of experience in the information technology and services industry, she specializes in sales process development and enhancing customer experiences through AI and automation.
Work at Invoca
Jessica Gross has been serving as the Director of Contact Center Solution at Invoca since 2023. In her role, she focuses on enhancing the company's offerings in contact center solutions, leveraging her extensive experience in the information technology and services industry. Her responsibilities include driving innovation and value through AI and automation, as well as empowering her team and clients to achieve their objectives.
Previous Experience in Sales and Management
Prior to her current position, Jessica Gross held various roles in sales and management. She worked at NewVoiceMedia as a Strategic Account Manager for 10 months in 2018-2019. Following that, she spent three years at Five9, where she served as Director of Sales for IVA Solutions, and previously held positions including Manager of Sales Account Management and Account Manager. Her experience at Bank of America and Citi as a Personal Banker also contributed to her strong background in relationship management.
Education and Expertise
Jessica Gross earned her Bachelor of Business Administration (B.B.A.) with a focus on Finance and Marketing from Chapman University, studying from 2004 to 2008. Her educational background supports her expertise in sales process development, direct sales, and SAAS for communication platforms. She has over eight years of experience in the information technology and services industry, which enhances her ability to drive business success.
Focus on Customer Experience and Innovation
Jessica Gross is passionate about helping businesses deliver exceptional experiences for both employees and customers. She emphasizes reducing service delivery costs while increasing auto-resolution rates. Her approach includes identifying and pursuing new opportunities to ensure customer satisfaction and retention, which aligns with her goal of driving innovation through AI and automation.