John Chapman Rienstra
About John Chapman Rienstra
John Chapman Rienstra serves as the Director of the Project Management Office at Invoca, where he has worked since 2021. He has a background in Applied Linguistics and has successfully managed the integration of DialogTech with Invoca, focusing on customer migration and technology consolidation.
Work at Invoca
John Chapman Rienstra has been serving as the Director of the Project Management Office at Invoca since 2021. In this role, he has focused on enhancing project management practices and overseeing key initiatives. He orchestrated the integration of DialogTech with Invoca, which involved establishing a comprehensive framework for integration that included team responsibilities, operating cadence, and dependency management. Additionally, he managed the migration of DialogTech customers to the Invoca platform, ensuring an improved customer experience and service continuity.
Education and Expertise
John Chapman Rienstra holds a Master's degree in Applied Linguistics with a specialization in Teaching English to Speakers of Other Languages (TESOL) from Indiana University Bloomington, where he studied from 1992 to 1993. He also earned a Bachelor of Arts in English from the University of Michigan, studying there from 1985 to 1987. Prior to that, he studied English and Communications at Calvin University from 1982 to 1984. His educational background supports his expertise in project management and communication.
Background
John Chapman Rienstra has a diverse academic background with studies in English and Applied Linguistics. His early education at Calvin University laid the foundation for his communication skills, which he further developed at the University of Michigan. His advanced studies at Indiana University Bloomington provided him with specialized knowledge in linguistics and TESOL, equipping him for roles that require effective communication and management.
Achievements
During his tenure at Invoca, John Chapman Rienstra has successfully led the consolidation of technology stacks between DialogTech and Invoca. This initiative ensured a seamless transition for both companies, enhancing operational efficiency. His leadership in managing customer migrations has contributed to improved service delivery and customer satisfaction.