Jon Bronson
About Jon Bronson
Jon Bronson is the Director of Technical Services at Invoca, known for his ability to bridge the gap between technical and business teams. With over 15 years of experience in Cloud Solutions, he has held various roles at companies such as Genesys and NICE inContact.
Work at Invoca
Jon Bronson serves as the Director of Technical Services at Invoca since 2021. In this role, he is responsible for bridging the gap between technical requirements and business objectives, ensuring effective communication between technology and business teams. His expertise in cloud solutions enhances the company's ability to deliver high-quality services to clients.
Previous Experience in Technical Services
Before joining Invoca, Jon Bronson held various positions in technical services. He worked at NICE inContact as a Senior Manager of Technical Services from 2019 to 2021. Prior to that, he served as a Principal Technical Account Manager at NICE inContact from 2017 to 2019 and as a Senior Technical Account Manager from 2015 to 2017. His experience at Genesys | Echopass included roles as a Senior Technical Account Manager from 2013 to 2015 and as a Technical Account Manager from 2010 to 2013.
Technical Support Background
Jon Bronson began his career in technical support, working at Genesys | Echopass as a Tier 2 Technical Support representative for six months in 2009. This foundational experience contributed to his understanding of technical challenges and customer needs, which he has built upon throughout his career.
Education and Expertise
Jon Bronson earned a Bachelor's Degree in Business Administration, Management, and Operations from Western Governors University, completing his studies from 2011 to 2015. His educational background complements his over 15 years of experience in creating and supporting cloud solutions, allowing him to effectively translate technical concepts into business terms.
Stakeholder Engagement Skills
Jon Bronson is known for his ability to interface with a diverse range of stakeholders, including employees and CEOs. This skill is crucial in his role, as it facilitates collaboration and ensures that both technical and business perspectives are considered in decision-making processes.