Kate Hochwalt
About Kate Hochwalt
Kate Hochwalt is a Manager of Customer Support at Invoca, with a background in customer support and sales roles at DialogTech. She specializes in mapping customer journeys and has experience in both customer support and business development.
Current Role at Invoca
Kate Hochwalt serves as the Manager of Customer Support at Invoca. She has held this position since 2021, contributing to the company's customer service strategies and operations. In her role, she focuses on enhancing customer experiences and ensuring effective support processes are in place.
Previous Experience at DialogTech
Prior to her current position, Hochwalt worked at DialogTech in various roles. She began as a Customer Support Specialist in 2018, progressing to Customer Support Engineer and later to Manager of Customer Support. Her tenure at DialogTech included a significant contribution to the transition and integration process during Invoca's acquisition of DialogTech in May 2021.
Sales and Support Background
Hochwalt has a diverse background in both sales and customer support. She worked as a Software Sales Executive at CareerBuilder and as an Enterprise Sales Development Representative at DialogTech. This experience has equipped her with a comprehensive understanding of customer needs and business development.
Educational Background
Kate Hochwalt earned her Bachelor's degree in Psychology from Miami University, where she studied from 2013 to 2017. Her educational background provides her with insights into customer behavior and decision-making processes.
Specialization in Customer Journeys
Hochwalt specializes in mapping out customer journeys for digital marketers and analysts. This expertise allows her to identify key touchpoints and improve customer engagement strategies effectively.