Kihana Langdon
About Kihana Langdon
Kihana Langdon is a Senior Customer Success Engineer with extensive experience in customer support and onboarding roles at Invoca. She has a background in editorial production and has worked in various capacities within the customer success field since 2011.
Current Role at Invoca
Kihana Langdon serves as a Senior Customer Success Engineer at Invoca, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Invoca's solutions. Her experience in customer success positions her to effectively address client needs and foster long-term relationships.
Previous Experience at Invoca
Prior to her current role, Kihana Langdon held several positions at Invoca. She worked as a Customer Success Onboarding Specialist from 2017 to 2018, followed by a promotion to Senior Customer Success Onboarding Specialist from 2018 to 2020. In these roles, she contributed to onboarding new clients and ensuring they effectively utilized Invoca's products.
Experience at Yardi
Kihana Langdon worked at Yardi as a Client Support Specialist from 2015 to 2017. During her time in this role, she provided support to clients, helping them navigate Yardi's software solutions. This experience in client support laid a foundation for her subsequent roles in customer success.
Background in Editorial Production
Before her career in customer success, Kihana Langdon worked as an Editorial Production Associate at Pacific Standard from 2012 to 2015. In this position, she was involved in the production process of editorial content, contributing to the publication's overall output.
Educational Background
Kihana Langdon studied at the University of California, Santa Barbara, where she earned a degree in Global Studies from 2006 to 2010. She also attended Universidad de Buenos Aires for one year in 2009 to 2010. Her educational background provides her with a diverse perspective that informs her professional endeavors.