Lauren Rosenfeld
About Lauren Rosenfeld
Lauren Rosenfeld is a Digital Customer Success Lead at Invoca, where she has worked since 2024. She has a background in speech-language pathology, having held various positions in healthcare prior to her current role in customer success.
Current Role at Invoca
Lauren Rosenfeld serves as the Digital Customer Success Lead at Invoca, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include leading initiatives that support clients in maximizing the value of Invoca's digital solutions. This position follows her previous role at the same company as a Digital Customer Success Specialist, where she worked for two years.
Previous Experience in Healthcare
Before her tenure at Invoca, Lauren Rosenfeld accumulated extensive experience in the healthcare sector as a Speech Language Pathologist. She worked at HealthPRO® Rehabilitation from 2015 to 2017, followed by a position as Lead Speech Language Pathologist at Flagship Rehabilitation from 2017 to 2018. She furthered her career at Beth Israel Deaconess Medical Center from 2019 to 2021 and spent seven months at Trinity Health Of New England in 2018-2019. Her roles involved providing therapeutic services and support to patients with communication disorders.
Educational Background
Lauren Rosenfeld holds a Master of Science (MS) degree in Speech-Language Pathology from Loyola University Maryland. She also earned a Bachelor's degree in Psychology from the University of Miami. Her educational background has equipped her with the knowledge and skills necessary for her roles in both healthcare and customer success.