Mallory Capraro
About Mallory Capraro
Mallory Capraro is a Principal Customer Success Manager for Strategic Accounts at Invoca, where she focuses on customer adoption and retention strategies for conversation intelligence platforms. With extensive experience in digital marketing and customer success roles, she empowers clients to make data-driven decisions.
Current Role at Invoca
Mallory Capraro serves as the Principal Customer Success Manager for Strategic Accounts at Invoca. She has held this position since 2023. In her current role, she focuses on empowering customers to make data-driven decisions through comprehensive information sharing. She specializes in customer adoption and retention strategies tailored for conversation intelligence platforms.
Previous Experience at Invoca
Mallory Capraro previously worked at Invoca as a Senior Customer Success Manager from 2021 to 2023. In this role, she continued to enhance customer engagement and satisfaction. Earlier, she served as an Enterprise Customer Success Manager from 2019 to 2021, where she contributed to the success of enterprise-level clients in the Greater Denver Area.
Career at CenturyLink
Mallory Capraro's career at CenturyLink spanned from 2009 to 2019, during which she held several roles. She started as a Senior Web Analyst and Digital Marketing Project Manager from 2009 to 2015. Subsequently, she worked as a Lead Web Analyst and Digital Marketing Project Manager from 2015 to 2018. She also served as a Lead Marketing Analyst focusing on Marketing Automation and Email Marketing in 2018-2019. Her diverse roles contributed to her expertise in digital marketing and analytics.
Early Career at Sprint
Mallory Capraro began her professional career at Sprint, where she worked as a Customer Service and Tier 1 Repair Team Lead from 1998 to 2000. This early experience provided her with foundational skills in customer service and team leadership.
Education and Professional Development
Mallory Capraro studied at Rutgers University, where she earned a Professional Certificate in Digital Marketing in 2011. This educational background supports her expertise in customer success and digital marketing strategies.