Matt Mc Lean
About Matt Mc Lean
Matt McLean is a Quality Assurance Engineer currently working at Invoca in Lone Tree, Colorado. He has a background in customer support and client services, with previous roles at DialogTech and UpRight Law, and holds a Bachelor of Arts in English and Philosophy from Hobart and William Smith Colleges.
Work at Invoca
Matt Mc Lean currently serves as a Quality Assurance Engineer at Invoca, a role he has held since 2021. In this position, he focuses on ensuring the quality and reliability of software products. His work contributes to enhancing user experience and maintaining high standards of performance within the company's offerings.
Previous Experience in Quality Assurance
Prior to his current role at Invoca, Matt worked as a Quality Assurance Engineer at DialogTech from 2020 to 2021. His responsibilities included testing software applications and identifying areas for improvement. He also held positions as a Customer Support Engineer and Customer Support Specialist at DialogTech, where he gained valuable experience in client interactions and technical support.
Customer Support Background
Matt has a solid background in customer support, having worked as a Customer Support Engineer and Customer Support Specialist at DialogTech from 2017 to 2020. He also served as a Client Services Executive at UpRight Law for 11 months in 2016. These roles involved assisting clients with inquiries and resolving issues, which helped him develop strong communication and problem-solving skills.
Education and Expertise
Matt Mc Lean earned a Bachelor of Arts (B.A.) in English and Philosophy with a minor in Media from Hobart and William Smith Colleges, completing his studies from 2011 to 2015. Additionally, he pursued further education in Back End Coding at Kenston High School and Altcademy from 2021 to 2022. This combination of studies has equipped him with a diverse skill set applicable in both technical and analytical domains.
Early Career and Demand Generation
In 2016, Matt worked as a Demand Generation Specialist at SSPR for seven months. This role involved supporting marketing efforts and generating leads, providing him with insights into the intersection of technology and customer engagement. His early career experiences laid the foundation for his subsequent roles in customer support and quality assurance.