Melissa Mc Laughlin
About Melissa Mc Laughlin
Melissa McLaughlin is a Customer Success Onboarding Specialist at Invoca, where she has worked since 2022. She has previous experience as a Store Manager at Pet Valu and held various roles at Avendra LLC, including Customer Implementation Specialist and Implementation and Administrative Support.
Current Role at Invoca
Melissa Mc Laughlin serves as a Customer Success Onboarding Specialist at Invoca. She has been in this role since 2022. Her responsibilities include facilitating the onboarding process for new customers, ensuring they understand the platform's features and functionalities. This position requires strong communication skills and a focus on customer satisfaction.
Previous Experience at Pet Valu
Prior to her current role, Melissa worked as a Store Manager at Pet Valu in Clarksburg, Maryland. She held this position for six months in 2020. In this role, she managed store operations, staff, and customer service, contributing to the overall success of the store.
Experience at Avendra LLC
Melissa Mc Laughlin has significant experience from her time at Avendra LLC. She worked as a Customer Implementation Specialist from 2018 to 2020, where she focused on implementing customer solutions. Before that, she served as Implementation and Administrative Support for the iBuyEfficient (iBE) Acquisition from 2016 to 2018. Her roles at Avendra involved supporting customer needs and ensuring smooth operational processes.
Career Timeline
Melissa's career spans various roles in customer service and management. She began her tenure at Avendra LLC in 2016, transitioning through different positions until 2020. Following her time at Avendra, she worked at Pet Valu for six months before joining Invoca in 2022. This timeline reflects her progression in customer-focused roles.