Mishan Warnakulasuriya
About Mishan Warnakulasuriya
Mishan Warnakulasuriya is a Senior Information Technology Specialist with extensive experience in technical support and network engineering. He has worked for various companies, including Invoca and Impulse, and holds multiple certifications in telecommunications and computer networking.
Work at Invoca
Mishan Warnakulasuriya has been employed at Invoca as a Senior Information Technology Specialist since 2018. In this role, he is responsible for managing IT systems and providing technical support. His work includes collaborating with various teams to ensure the smooth operation of IT services. He has contributed to enhancing the company's IT infrastructure and improving service delivery.
Previous Experience in IT Support
Prior to joining Invoca, Mishan Warnakulasuriya worked at Impulse as White Glove Technical Support for Major Accounts from 2015 to 2018. His responsibilities included troubleshooting Hosted VOIP solutions and collaborating with high MRC customers and their IT teams. He developed a Logic Monitor Dashboard for real-time monitoring of customer statuses, showcasing his ability to enhance technical support processes.
Background in Graphic Design
Mishan Warnakulasuriya began his career as a Graphic Designer at Signarama from 2007 to 2009. This role provided him with foundational skills in design and creativity, which he later applied in various technical roles. His experience in graphic design contributes to his diverse skill set in technology and support.
Education and Certifications
Mishan Warnakulasuriya holds a Bachelor of Arts in Business Management and Leadership from Antioch University Santa Barbara. He also studied Computer Science at Santa Barbara City College, achieving Computer Network Engineering. Additionally, he obtained certifications in Telecommunications Technology from Polycom University and in Computer Systems Networking from ADTRAN University.
Technical Contributions and Projects
Throughout his career, Mishan Warnakulasuriya has made significant contributions to technical projects. He played a key role in resolving issues with IP7000 phones and created customer-facing dashboards for monitoring bandwidth utilization and network performance. His ability to develop solutions reflects his technical expertise and commitment to improving user experience.