Nancy Steele
About Nancy Steele
Nancy Steele serves as the Vice President of Customer Experience and Operations at Invoca, where she has worked since 2021. With over 30 years of experience in leadership roles and a strong focus on enhancing customer satisfaction, she specializes in the intersection of people and technology.
Work at Invoca
Nancy Steele has been serving as Vice President of Customer Experience and Operations at Invoca since 2021. Prior to this role, she held multiple positions within the company, including Director of Customer Experience from 2015 to 2018 and Senior Director of Customer Experience from 2018 to 2021. She also worked as a Customer Success Project Manager for a brief period in 2014. Throughout her tenure at Invoca, she has focused on enhancing customer satisfaction and building high-performing teams.
Education and Expertise
Nancy Steele earned a Bachelor of Science degree in Industrial Management and Industrial Engineering from Purdue University. She has over 30 years of experience in business-facing leadership roles, specializing in the intersection of people and technology. Her expertise includes driving rapid global growth and creating Global Total Rewards Strategy, which reflects her extensive background in managing customer experience and operational excellence.
Background
Nancy Steele's career spans over two decades in the software services industry. She began her professional journey as a Senior Application Development Analyst at Manugistics from 1992 to 1994, followed by a role as a Systems Consultant at Clarus Corporation from 1994 to 1998. Her diverse background includes experience as a therapist and guest instructor at institutions such as Stanford University, San Jose State University, and Santa Clara University.
Achievements
Throughout her career, Nancy Steele has demonstrated a commitment to improving employee satisfaction and reducing attrition rates. She is known for her ability to reverse high attrition and low employee satisfaction environments. Additionally, she has worked directly with corporate Boards as a member of the Compensation and Nomination Committees, showcasing her leadership and strategic influence within organizations.
Leadership Style
Nancy Steele employs a leadership style that emphasizes calculated risk-taking and servant leadership. She focuses on empowering and retaining high-performing teams by leveraging data, ethics, humility, and a strong sense of humor. Her approach fosters a positive work environment and enhances overall team performance.