Paris Ancrum
About Paris Ancrum
Paris Ancrum is a Technical Support Specialist with experience in customer service and technical support roles at organizations such as WHOOP and Apple. Currently at Invoca, Ancrum leverages extensive application knowledge and Salesforce skills to enhance operational efficiency and customer satisfaction.
Current Role at Invoca
Paris Ancrum serves as a Technical Support Specialist at Invoca, a position held since 2022. In this role, Ancrum utilizes Salesforce skills to facilitate efficient operations and communication. The focus is on providing technical support and ensuring customer satisfaction through the implementation of best practices and processes.
Previous Experience at WHOOP
Prior to joining Invoca, Paris Ancrum worked at WHOOP as a Membership Services representative from 2021 to 2022. During this year-long tenure, Ancrum contributed to enhancing customer satisfaction scores by championing improvements in best practices and processes.
Long-Term Role at Apple
Paris Ancrum spent a decade at Apple, serving as a Genius Administrator from 2012 to 2022 in Greensboro, North Carolina. This role involved providing technical support and customer service, which helped develop a superior understanding of multiple applications and technical support capabilities.
Coaching and Training Skills
In the current role at Invoca, Paris Ancrum coaches incoming hires on various technologies and concepts. This includes training on applications such as Zendesk, Stripe, Admin Console, and UPS, ensuring new team members are well-equipped to provide effective support.
Scrum Master Certification
Paris Ancrum holds a Scrum Master Certification, demonstrating expertise in agile team collaboration. This certification reflects a commitment to delivering high-quality results and enhancing team dynamics within technical support environments.