Priscilla Torres
About Priscilla Torres
Priscilla Torres is a Senior Gainsight Administrator at Invoca, where she has worked since 2024. With a strong background in customer success operations, she has held various roles in the computer software industry, focusing on enhancing customer experience and efficiency.
Work at Invoca
Priscilla Torres serves as the Senior Gainsight Administrator at Invoca, a role she has held since 2024. Based in Portland, Oregon, she focuses on enhancing customer success operations within the organization. Her responsibilities include managing customer experience tools and software, ensuring efficient processes are in place to support customer engagement and satisfaction.
Education and Expertise
Priscilla Torres earned a Bachelor of Science (B.S.) in Audio Design Technology from The Art Institute of Seattle, where she studied from 2009 to 2013. Her educational background complements her professional expertise in customer success operations, particularly in managing and administering customer experience tools. This combination of education and experience enables her to effectively build processes that enhance operational efficiency.
Background
Priscilla Torres has a diverse professional background in the computer software industry, with a focus on customer experience and success roles. She has worked for several notable companies, including Rover.com, New Relic, Inc., and Docker, Inc. Her career spans various positions, including Customer Success Engineer and Technical Support Engineer, which have contributed to her strong foundation in customer success operations.
Previous Work Experience
Before joining Invoca, Priscilla held multiple roles that contributed to her expertise in customer experience. She worked at Rover.com as a Customer Experience representative and at The Omni Group in various capacities, including Technical Support and Software Tester. Additionally, her experience at Docker, Inc. as a Sr. Customer Success System Administrator further solidified her skills in managing customer success systems.
Career Progression
Priscilla Torres has progressed through various roles in customer experience and technical support since beginning her career in 2010. Starting as a Barista at Starbucks, she transitioned into technical roles at companies like Apple and The Omni Group. Her career trajectory includes significant positions at New Relic, Inc. and Humio, a Crowdstrike Company, where she led customer experience operations.