Richard Wyatt
About Richard Wyatt
Richard Wyatt is a Senior Customer Success Engineer at Invoca, where he has worked since 2022. He has a diverse background in customer success and technical account management, with previous roles at Ngage Live Chat and Kibo.
Work at Invoca
Richard Wyatt has been employed at Invoca since 2022, serving as a Senior Customer Success Engineer. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Invoca's solutions. His previous position at Invoca was as a Senior Technical Account Manager, where he worked for a brief period of two months in 2022. His experience at Invoca highlights his commitment to customer success and technical expertise in the field.
Previous Experience in Customer Success
Prior to his current role at Invoca, Richard Wyatt worked at Kibo as a Customer Success Manager for five months in 2021 to 2022. He also held multiple positions at Ngage Live Chat, including Technical Account Manager from 2019 to 2021, and Senior Operations Support from 2020 to 2021. His extensive experience in customer success roles has contributed to his skill set in managing client relationships and delivering effective solutions.
Educational Background
Richard Wyatt studied at The University of Texas at Austin, where he completed a Certificate Program in Business Foundations and Management Information Systems from 2011 to 2016. He also earned a Bachelor of Arts degree in Ancient History and Classical Civilization during the same period. His educational background provides a solid foundation for his career in customer success and technical account management.
Career Progression at Ngage Live Chat
Richard Wyatt's career at Ngage Live Chat spanned several roles from 2018 to 2021. He began as an Operations Support Specialist, then transitioned to Operations Support, and later served as Senior Operations Support. Additionally, he worked as a Technical Account Manager during his time at Ngage Live Chat. This progression reflects his growth and adaptability within the organization.