Ryan Marvel
About Ryan Marvel
Ryan Marvel is a Customer Success Specialist focused on onboarding at Invoca, where he has worked since 2021. With over a decade of experience in customer-facing roles, he previously held various positions at Apple for six years, contributing to training and mentoring programs at his current company.
Work at Invoca
Ryan Marvel has been employed at Invoca as a Customer Success Specialist in Onboarding since 2021. In this role, he focuses on enhancing customer experiences and ensuring successful onboarding processes. He actively participates in training and mentoring programs within the company, contributing to the development of new team members. Ryan has also developed and implemented processes that have been adopted organization-wide, showcasing his commitment to improving operational efficiency.
Previous Experience at Apple
Prior to joining Invoca, Ryan Marvel worked at Apple for six years, from 2015 to 2021. He held the position of Business Expert, where he was responsible for providing customer support and enhancing client relationships. His tenure at Apple also included roles as a Specialist for nine months in 2009 and as an Expert from 2010 to 2015 at the North Michigan Avenue Flagship store. These positions allowed him to gain extensive experience in customer-facing roles.
Education and Expertise
Ryan Marvel studied at Ohio University from 2004 to 2008, where he earned a degree in Communication with a focus on Media Studies. His educational background has equipped him with strong communication skills, which he applies in his customer success roles. With over a decade of experience in customer-facing positions, Ryan specializes in relationship sales and system-driven change.
Background
Ryan Marvel has over ten years of experience in various customer-facing roles, primarily in the technology sector. His career began at Apple, where he developed a strong foundation in customer service and support. His transition to Invoca reflects his ongoing commitment to enhancing customer experiences and driving organizational success through effective onboarding processes.