Sheena Davidson
About Sheena Davidson
Sheena Davidson is a Senior Solutions Engineer at Invoca, where she has worked since 2022. With a background in various engineering roles across multiple companies, she specializes in enhancing efficiency between marketing, customer experience, and call center teams.
Work at Invoca
Sheena Davidson has been employed at Invoca as a Senior Solutions Engineer since 2022. In this role, she partners with Sales and Client Success teams to facilitate smooth transitions for customers moving to production. She specializes in leveraging Invoca's call tracking and analytics capabilities to provide accurate media channel attribution and optimize marketing campaigns. Her work focuses on enhancing the overall customer experience through effective technical solutions.
Previous Experience in Solutions Engineering
Prior to her current position, Sheena Davidson worked as a Solutions Engineer at Centrical from 2021 to 2022. She also held the role of Principal Solutions Engineer for the Public Sector SLED & Federal at Genesys from 2020 to 2021. Additionally, she served as a Solutions Engineer at Checkr, Inc. from 2019 to 2020. In these roles, she contributed to various technical solution designs and integrations tailored to meet customer needs.
Background in Human Resources and Sociology
Sheena Davidson holds a Bachelor of Arts and Science in Sociology from Texas Wesleyan University, which she completed from 2009 to 2011. She further advanced her education by earning a Master of Business Administration (MBA) in Human Resources Development from Dallas Baptist University in 2015. This educational background supports her expertise in bridging the gap between marketing, customer experience, and call center teams.
Involvement in Diversity and Inclusion Initiatives
Sheena Davidson has actively participated in diversity and inclusion efforts throughout her career. While at Centrical, she co-founded and served as a board member of the DEI Group from 2021 to 2022. Additionally, she was the Talent and HR Lead for an Employee Resource Group at Genesys from 2020 to 2021. These roles demonstrate her commitment to fostering inclusive workplace environments.
Technical Solution Design Expertise
In her roles, Sheena Davidson has facilitated technical solution design and scoping to align with specific customer integration requirements. Her ability to enhance efficiency and profitability through effective collaboration between various teams has been a key aspect of her professional contributions.