Soyoung Ham
About Soyoung Ham
Soyoung Ham is the Director of Customer Success Operations at Invoca, where she has held various roles since 2018. She has a background in customer experience and operations, with previous positions at companies such as Curvature and Hancom Corp.
Current Role at Invoca
Soyoung Ham serves as the Director of Customer Success Operations at Invoca, a position she has held since 2024. In this role, she is responsible for overseeing customer success initiatives and operations within the organization. Her leadership aims to enhance customer satisfaction and streamline operational processes.
Previous Experience at Invoca
Prior to her current role, Soyoung Ham held several positions at Invoca. She worked as a Senior Manager of Customer Success and Experience Operations from 2022 to 2024, and as a Manager of Customer Experience and Operations from 2021 to 2022. Additionally, she served as a Customer Success Operations Manager from 2018 to 2019. Her tenure at Invoca spans multiple roles, focusing on customer experience and operational efficiency.
Education and Academic Background
Soyoung Ham studied at Seoul Women's University, where she earned a Bachelor's Degree in Food Science and Technology from 2007 to 2012. She also attended The University of British Columbia in 2011, where she studied Global Marketing for a brief period. Her educational background provides a foundation for her career in customer success and operations.
Professional Experience Before Invoca
Before joining Invoca, Soyoung Ham worked at Curvature as a Service Delivery Manager from 2016 to 2018. She also held the position of International Business Manager at Hancom Corp/ThinkFree Inc from 2012 to 2016. Earlier in her career, she gained experience as a Marketing Intern at JustSystems in 2011 and worked with Samsung Electronics during the Vancouver Winter Olympic Games in 2010.
Career Development and Skills
Throughout her career, Soyoung Ham has developed skills in customer success operations, service delivery, and international business management. Her diverse experience across various roles and companies has equipped her with a comprehensive understanding of customer experience and operational strategies.