Soyoung Jenn Ham
About Soyoung Jenn Ham
Soyoung Jenn Ham is the Director of Customer Success Operations at Invoca, a position she has held since 2024. With a background in customer experience and operations, she has worked in various roles at Invoca and other companies, including Apple and Samsung Electronics.
Work at Invoca
Soyoung Jenn Ham currently serves as the Director of Customer Success Operations at Invoca, a position she has held since 2024. Prior to this role, she was involved with Invoca in various capacities, including Senior Manager of Customer Success and Experience Operations from 2022 to 2024, and Manager of Customer Experience and Operations from 2021 to 2022. Her tenure at Invoca began with her role as Customer Success Operations Manager from 2018 to 2019, showcasing her progression within the company.
Education and Expertise
Soyoung Jenn Ham earned her Bachelor's Degree in Food Science and Technology from Seoul Women's University, where she studied from 2007 to 2012. Additionally, she pursued Global Marketing studies at The University of British Columbia in 2011. This educational background supports her expertise in customer success and operations management.
Background
Before joining Invoca, Soyoung Jenn Ham gained diverse experience in various roles. She worked at Hancom Corp/ThinkFree Inc as an International Business Manager from 2012 to 2016. She also held positions at Curvature as Service Delivery Manager from 2016 to 2018 and at JustSystems as a Marketing Intern in 2011. Her early career included a role at Apple as an Apple AOC from 2008 to 2009 and participation in the Vancouver Winter Olympic Games 2010 with Samsung Electronics.
Previous Roles and Experience
Throughout her career, Soyoung Jenn Ham has held multiple positions that contributed to her expertise in customer success and operations. She worked at Invoca as Senior Customer Experience Operations Manager from 2019 to 2021 and as a Customer Success Operations Manager from 2018 to 2019. Her experience also includes a marketing internship at JustSystems and a role at Samsung Electronics during the Vancouver Winter Olympic Games.