Sydney Kim
About Sydney Kim
Sydney Kim is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including Invoca and Victorious. She holds a Bachelor of Arts in Business Administration with a concentration in marketing from Portland State University.
Current Role at Invoca
Sydney Kim serves as a Senior Customer Success Manager at Invoca, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes using Invoca's solutions. Her experience in customer success enables her to effectively address client needs and foster long-term relationships.
Previous Experience at Victorious
Prior to her current role, Sydney Kim worked at Victorious in various capacities. She served as a Senior Customer Success Manager from 2018 to 2021, where she was responsible for managing client relationships and driving success metrics. In 2021, she briefly held the position of Director of Customer Success, overseeing broader strategies for customer engagement and retention.
Educational Background
Sydney Kim studied at Portland State University, where she earned a Bachelor of Arts (B.A.) in Business Administration with a concentration in marketing. Her academic journey spanned from 2013 to 2016, equipping her with foundational knowledge in business principles and marketing strategies.
Early Career in Digital Marketing
Sydney began her career in digital marketing as a Digital Marketing Coordinator at Adpearance from 2015 to 2016. She then transitioned to Hornblower Cruises and Events as an SEO Analyst from 2016 to 2017. These roles provided her with valuable insights into digital marketing and analytics, which she later applied in her customer success positions.
Customer Success Management Experience
In addition to her roles at Victorious and Invoca, Sydney Kim worked as a Customer Success Manager at Victorious from 2017 to 2018. This position allowed her to develop skills in client management and service delivery, contributing to her expertise in customer success strategies.