Trond Makonese
About Trond Makonese
Trond Makonese is a Tier 2 Senior Technical Support Engineer at Invoca, where he specializes in technical documentation and troubleshooting complex issues. He has a strong background in web application development and has worked in various technical roles, contributing to cross-functional team success.
Work at Invoca
Trond Makonese has been employed at Invoca as a Tier 2 Senior Technical Support Engineer since 2022. In this role, he is responsible for addressing complex and escalated technical issues, leading a client-facing technical support team. His work involves troubleshooting various technologies, including Webhooks, APIs, Google Analytics, Google Ads, Salesforce, and Facebook Ads. Trond also writes and maintains technical and operational documentation for both internal and external use, ensuring clarity and accessibility of information.
Previous Experience
Before joining Invoca, Trond worked as a Frontend Software Developer at Legal Thunder for three months in 2020. He also served as a Technical Support Engineer at Invoca from 2021 to 2022, where he gained valuable experience in technical support processes. His diverse background in software development and technical support has equipped him with the skills necessary to excel in his current position.
Education and Expertise
Trond studied at the Turing School of Software & Design, focusing on Front End Engineering from 2019 to 2020. This education provided him with a strong foundation in web development technologies, including JavaScript, Sass, React, Redux, and JSON. His technical expertise is complemented by multiple certifications in Google Ads, enhancing his proficiency in digital marketing tools.
Team Leadership and Mentorship
In his current role at Invoca, Trond spearheads a new client-facing technical support team. He actively engages in mentoring and coaching other technical support personnel, fostering a collaborative environment that contributes to the overall success of the company. His enjoyment of cross-functional collaboration with internal and external stakeholders further supports the growth of Invoca and its customers.