Wendy Alston Halleck
About Wendy Alston Halleck
Wendy Alston Halleck is a Senior Manager of Customer Education at Invoca, where she develops educational programs and launched Invoca Academy. She has extensive experience in customer education and sales, having previously worked at TAKEDA PHARMACEUTICALS and Jan Marini Skin Research.
Current Role at Invoca
Wendy Alston Halleck serves as the Senior Manager of Customer Education at Invoca, a position she has held since 2022. In this role, she is responsible for developing both on-demand and instructor-led learning experiences and content. Her focus is on enhancing user experience through educational initiatives, ensuring that customers have access to valuable resources that align with their needs. Wendy collaborates closely with various teams, including go-to-market, customer success, and customer experience, to align educational programs with Invoca's business objectives.
Previous Experience at Invoca
Prior to her current role, Wendy worked at Invoca as a Senior Onboarding Specialist from 2018 to 2020. In this capacity, she played a key role in onboarding new customers and ensuring they had a smooth transition to using Invoca's services. Following this position, she became the Manager of Onboarding Services, a role she has held since 2020. Her experience at Invoca has contributed to her expertise in customer education and onboarding processes.
Experience at Takeda Pharmaceuticals America, Inc.
Wendy Alston Halleck worked at Takeda Pharmaceuticals America, Inc. as a Senior Pharmaceutical Sales Professional from 2006 to 2012. During her six years at the company, she was based in Santa Barbara, California. Her role involved engaging with healthcare professionals and promoting pharmaceutical products, which provided her with valuable experience in the healthcare and sales sectors.
Education and Academic Background
Wendy studied at the University of Colorado Boulder, where she earned a Bachelor of Arts degree in Communication. This educational background has equipped her with strong communication skills, which are essential in her roles in customer education and onboarding.
Initiatives and Contributions
Wendy launched Invoca Academy, the company's first customer learning hub. This initiative aims to enhance the user experience by providing educational resources and training for customers. Her work in this area reflects her commitment to improving customer engagement and satisfaction through effective educational programs.