Jeffrey Benson
About Jeffrey Benson
Jeffrey Benson serves as the Director of Customer Operations at Ion Solar, where he has implemented strategies to enhance customer communication and operational efficiency. His previous roles include significant positions at Qualtrics and Amazon, where he contributed to substantial cost savings and improved renewal rates.
Current Role at Ion Solar
Jeffrey Benson serves as the Director of Customer Operations at Ion Solar, a position he has held since 2024. In this role, he focuses on enhancing customer service and operational efficiency. His experience in customer operations is expected to contribute to Ion Solar's commitment to providing quality service in the solar energy sector.
Experience at Qualtrics
At Qualtrics, Jeffrey Benson held multiple roles, including Global Operations Manager for Customer Support and Commercial Operations Manager for Customer Success and Renewals. During his tenure from 2021 to 2024, he implemented email automation strategies that improved customer communication and significantly contributed to achieving over 90% renewal rates. He also established two contracted teams in India, resulting in annual labor cost savings of $600,000.
Previous Experience at Amazon and Blue Raven Solar
Before joining Ion Solar, Jeffrey Benson worked as an Operations Manager at Amazon from 2020 to 2021. He also served as Senior Operations Manager at Blue Raven Solar from 2015 to 2019. His diverse experience in operations management across various industries has equipped him with the skills necessary for effective leadership in customer operations.
Educational Background
Jeffrey Benson earned a Master of Business Administration (MBA) from Brigham Young University. He also holds a Bachelor's degree in English Language and Literature from Arizona State University. His educational background supports his expertise in business operations and management.