Melissa Walker
About Melissa Walker
Melissa Walker serves as the Director of Operations at Ion Solar, where she has worked since 2021. She previously held positions at Blue Raven Solar and Ion Solar, where she implemented processes that improved operational efficiency and customer satisfaction.
Current Role at Ion Solar
Melissa Walker serves as the Director of Operations at Ion Solar, a position she has held since 2021. In this role, she oversees various operational functions and manages relationships with subcontractor teams, sales teams, and financial partners. Her leadership focuses on enhancing operational efficiency and improving customer satisfaction.
Previous Experience at Ion Solar
Prior to her current role, Melissa Walker worked at Ion Solar as the Assistant Director of Operations from 2014 to 2017. During her tenure, she implemented new processes and systems that significantly improved operational efficiency and reduced project costs. This foundational experience contributed to her understanding of the company's operational dynamics.
Experience at Blue Raven Solar
Melissa Walker was a Senior Manager at Blue Raven Solar from 2019 to 2021. In this role, she contributed to the company's operational strategies while based in Provo, Utah. Her experience in this position helped her develop skills in managing complex operational challenges.
Role at Knight West
From 2017 to 2018, Melissa Walker served as the Director of Operations at Knight West. In this capacity, she was responsible for overseeing operational processes and ensuring the efficiency of the company's operations during her one-year tenure.
Impact on Customer Satisfaction
At Ion Solar, Melissa Walker played a key role in increasing the customer Net Promoter Score from -53 to 77. She achieved this by introducing and applying new 'white glove' processes, which focused on enhancing customer experience and satisfaction.