Zachary Hickman
About Zachary Hickman
Zachary Hickman serves as the Director of Operations at Ion Solar, where he has worked since 2018. He holds a Bachelor of Science in Neuroscience from Brigham Young University and has led significant operational transitions within the company.
Work at Ion Solar
Zachary Hickman has served as the Director of Operations at Ion Solar since 2018. In this role, he oversees the entire operational process from point of sale through to installation. His responsibilities include managing escalations and addressing home damages that may occur post-installation. Hickman has played a crucial role in enhancing the efficiency of the company's operations.
Education and Expertise
Zachary Hickman earned a Bachelor of Science degree in Neuroscience from Brigham Young University, where he studied from 2009 to 2014. His educational background provides him with a strong analytical foundation, which he applies in his role at Ion Solar. His expertise is evident in his ability to lead complex operational transitions within the company.
Background
Hickman has been instrumental in transitioning Ion Solar's business processes from a project management model to a scalable department-based model. This shift has allowed for improved operational efficiency and better resource allocation within the company. His work has focused on restructuring workflows to enhance productivity.
Achievements
One of Hickman's significant contributions at Ion Solar includes the restructuring of the company's workflow. He is currently transforming the operational tasks from a report-based manual assignment model to an automatic, logic-based task system. This system encompasses over 200 individual solar operational tasks, aimed at streamlining processes and improving service delivery.
Customer Service Leadership
Zachary Hickman created and oversees Ion Solar's inbound Customer Service department. His leadership in this area ensures that customer inquiries and issues are handled effectively, contributing to overall customer satisfaction. This role is essential in maintaining a positive relationship with clients throughout the installation process.