Andrew Jeffery
About Andrew Jeffery
Andrew Jeffery is a Quality Assurance Training Manager at Iostudio, where he has worked since 2017. He has a background in customer engagement and military service, along with a Master's degree in Sports Management from American Military University.
Current Role at Iostudio
Andrew Jeffery serves as the Quality Assurance Training Manager at Iostudio, a position he has held since 2017. In this role, he is responsible for updating standard operating procedures (SOPs) and enlistment eligibility requirements as part of the training program. He monitors call quality and process adherence for USN/USNR Customer Support Representatives, ensuring that the team meets established standards. His position requires him to represent Iostudio in a professional manner at all times.
Previous Experience at Iostudio
Prior to his current role, Andrew Jeffery worked at Iostudio in various capacities. He served as a Supervisor of Customer Engagement from 2010 to 2012, and as a Customer Support Representative from 2007 to 2011. His experience in these roles contributed to his understanding of customer engagement and support processes within the organization.
Military Background
Andrew Jeffery has a background in the United States Army, where he served as a Multiple Launch Rocket System Crewmember from 2002 to 2004 and as a Recruiter from 2004 to 2007. His military experience provided him with skills in teamwork, leadership, and operational procedures, which he has applied in his subsequent roles.
Education and Qualifications
Andrew Jeffery studied at Middle Tennessee State University (MTSU), where he earned a Bachelor of Arts degree from 1997 to 2002. He later attended American Military University, achieving a Master's degree in Sports Management from 2011 to 2012. His educational background supports his professional roles and responsibilities.