Shelley Taylor
About Shelley Taylor
Shelley Taylor is a Customer Service Team Lead with a background in financial analysis. She studied at Florida Atlantic University and previously worked at Florida Power & Light for seven years.
Work at Iostudio
Shelley Taylor currently holds the position of Customer Service Team Lead. In this role, she oversees customer service operations and ensures that the team meets performance goals. Her responsibilities include managing team dynamics, addressing customer inquiries, and implementing service strategies to enhance customer satisfaction.
Education and Expertise
Shelley Taylor attended Twin Lakes High School before pursuing higher education at Florida Atlantic University. She completed her bachelor's degree from 1995 to 1998. This educational background has equipped her with the foundational knowledge and skills necessary for her career in customer service and management.
Background
Before her current role, Shelley Taylor worked as a financial analyst at Florida Power & Light. She was employed there from 1999 to 2006 in Juno Beach, Florida. This experience provided her with a strong analytical background and insights into financial operations, which she has applied in her subsequent roles.
Professional Experience
Shelley Taylor's professional journey includes significant experience in customer service and financial analysis. Her tenure at Florida Power & Light as a financial analyst contributed to her understanding of customer needs and operational efficiency. This experience has been instrumental in her development as a team lead in customer service.