Jeremiah O.
About Jeremiah O.
Jeremiah O. is a Smart Home Pairing and Onboarding Specialist at IOTAS, Inc., with a diverse background in technical support and project management. He has held various positions, including Site Director at the Department of Parks and Recreation and Nuclear, Biological & Chemical Ops Specialist in the US Army, demonstrating a strong commitment to client satisfaction and operational efficiency.
Work at IOTAS Acquired by ADT
Currently, Jeremiah O. serves as a Smart Home Pairing and Onboarding Specialist at IOTAS, Inc., a role he has held since 2020. In this position, he focuses on integrating smart home technologies and ensuring a seamless onboarding experience for clients. His work contributes to the overall client satisfaction and retention strategies of the company. IOTAS was acquired by ADT, enhancing its capabilities in the smart home market.
Education and Expertise
Jeremiah O. studied at Maryland University, where he specialized in Germanic Languages, Literatures, and Linguistics. His educational background complements his professional experience, particularly in roles that require effective communication and technical support. He possesses expertise in smart home system programming and regulatory compliance, which are critical in his current role.
Background in Technical Support and Operations
Jeremiah O. has a diverse background in technical support and operations across various industries. He worked as a Field Service Technician at Cennox from 2016 to 2018, where he provided technical support remotely. His experience as an A/V Technician at Hear No Evil Inc. from 2001 to 2003 further developed his skills in technical communication and support. Additionally, he has a history of managing contractors and ensuring project completion within time and budgetary constraints.
Experience in Customer Support and Satisfaction
Throughout his career, Jeremiah O. has demonstrated a strong focus on client satisfaction and retention. His experience includes supporting customers using Enterprise Hardware/Software and SaaS solutions. He has effectively communicated with property management staff to provide ongoing technical support and field operations, ensuring that client needs are met consistently.
Military and Early Career Experience
Jeremiah O. served in the US Army as a Nuclear, Biological & Chemical Ops Specialist from 1994 to 2001 in Frankfurt Am Main Area, Germany. This experience provided him with a strong foundation in operational procedures and technical skills. Following his military service, he worked in various technical roles, including as a Mass Spectrometer Technician at Chart Industries, Inc. from 2009 to 2012, where he gained valuable experience in technical operations.