Leslie W.
About Leslie W.
Leslie W. is a Manager of Strategic Initiatives at IOTAS, Inc., where she has contributed to product design and developed scalable solutions since 2020. She has a diverse background in customer support and program coordination, with previous roles at YouCaring, GoFundMe, AAAS, and the Air Force Association.
Current Role at IOTAS, Inc.
Leslie W. serves as the Manager of Strategic Initiatives at IOTAS, Inc. since 2020. In this role, Leslie has contributed to product design and quick solutioning, assisting various teams within the organization. Leslie has developed scalable solutions that have been effectively adopted by internal teams, demonstrating a commitment to enhancing operational efficiency. Additionally, Leslie has acted as a company expert, providing support in external communications.
Previous Experience in Customer Support
Prior to joining IOTAS, Inc., Leslie W. held the position of Senior Manager of Customer Support from 2018 to 2020 in the Portland, Oregon area. Leslie also worked at GoFundMe as a Customer Happiness Agent II for three months in 2018, following the transition from YouCaring, where Leslie was a User Relations Specialist for seven months in 2017 to 2018. These roles involved direct interaction with customers and contributed to the development of customer service strategies.
Educational Background
Leslie W. earned a Bachelor of Science (B.S.) in Business Economics with a minor in French Language from the University of Arizona - Eller College of Management, completing the program from 2007 to 2011. Additionally, Leslie obtained a Bachelor of Arts (B.A.) in Political Science, also with a minor in Chinese Language, during the same period at the University of Arizona. This diverse educational background supports Leslie's expertise in strategic initiatives and communication.
Professional History in Research and Coordination
Before entering the customer support field, Leslie W. worked as a Program Associate for the Research Competitiveness Program (RCP) at the American Association for the Advancement of Science (AAAS) from 2015 to 2017. Leslie also served as a Special Initiatives Coordinator at the Air Force Association from 2013 to 2015. These positions involved program management and coordination, contributing to Leslie's comprehensive skill set in strategic initiatives.