Brandon Haug
About Brandon Haug
Brandon Haug serves as the Head of Customer Success Management, Global at iProov, where he has worked since 2023. He has extensive experience in customer success roles, particularly at PayPal, and holds an MBA from Bellevue University.
Current Role at iProov
Brandon Haug serves as the Head of Customer Success Management, Global at iProov. He has been in this role since 2023 and operates in a hybrid work environment. In his position, he acts as the single point of contact for daily inquiries, providing insights into customers' yearly and quarterly planning. His focus is on driving retention from existing merchants by building strong customer relationships. He manages high-performing customers, ensuring their needs and issues are addressed promptly.
Previous Experience at PayPal
Brandon Haug has extensive experience at PayPal, where he worked for 16 years in various roles. He began as an SMB/Mid-Market Account Manager in 2006 and continued in this position until 2022. He then transitioned to the role of Enterprise Customer Success Manager, serving from 2014 to 2022. Additionally, he worked in Payflow Support for one year in 2007. His roles at PayPal provided him with a strong foundation in customer success and account management.
Volunteer Experience in Coaching
From 2009 to 2014, Brandon Haug volunteered as a Strength & Conditioning Coach for the Men's Soccer team at Iowa Western Community College. During this five-year period, he contributed to the athletic development of student-athletes, focusing on enhancing their physical performance and conditioning.
Educational Background
Brandon Haug has a solid educational background in business management. He studied at Iowa Western Community College, where he earned an Associate degree in Business from 2000 to 2005. He then attended Buena Vista University, achieving a Bachelor of Science in Business Management from 2005 to 2006. Furthering his education, he obtained a Master of Business Administration (MBA) from Bellevue University, completing the program from 2017 to 2020.
Technical Expertise and Customer Value
Brandon Haug possesses a strong technical aspect to his product knowledge, which enhances his ability to drive customer value. His expertise aids in understanding customer needs and effectively addressing their concerns, contributing to overall customer satisfaction and retention.