Helen Howitt
About Helen Howitt
Helen Howitt is a Technology Operations Manager with extensive experience in IT service management. She has held various positions in notable companies such as iProov, Capital One, and ComputerLand UK Ltd.
Current Role as Technology Operations Manager
Helen Howitt currently serves as the Technology Operations Manager at iProov, a position she has held since 2023. Based in London, England, she operates in a hybrid work environment. In this role, she oversees technology operations, ensuring efficient service delivery and operational excellence.
Previous Experience at iProov
Before her current role, Helen worked at iProov as the Service Desk Manager from 2022 to 2023. During her 11 months in this position, she managed service desk operations, focusing on enhancing user experience and resolving technical issues for clients.
Career History at Capital One
Helen has extensive experience at Capital One, where she held multiple roles over several years. She served as Incident Manager from 2013 to 2015, and later as Mission Control Manager from 2015 to 2017. She advanced to Head of Mission Control, a position she held from 2017 to 2022, overseeing mission control operations and incident management.
Educational Background
Helen studied at Dartford Technology College from 1999 to 2001, where she achieved an Advanced General National Vocational Qualification (AGNVQ) in Advanced Information Technology. She later attended the University of Derby, earning a BSc (Hons) in Information Systems from 2001 to 2005.
Experience at ComputerLand UK Ltd
Helen worked at ComputerLand UK Ltd in various roles from 2005 to 2009. She started as a Service Management Analyst, then progressed to Service Management Team Leader. She later served as O2 Incident Manager, gaining significant experience in service management and incident response.