Jatin Desai
About Jatin Desai
Jatin Desai is the Vice President of Global Customer Success at iProov, where he has worked since 2023. He has extensive experience in customer service and application development, having held various roles at companies such as Priority Pass, InnoValor, and Mitek Systems.
Current Role at iProov
Jatin Desai serves as the Vice President of Global Customer Success at iProov, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients derive maximum value from iProov's products and services. His leadership focuses on enhancing customer engagement and satisfaction.
Previous Experience in Customer Success
Before joining iProov, Jatin Desai held various roles that contributed to his expertise in customer success. He worked as the Head of Customer Value Enablement at iProov from 2021 to 2022. Additionally, he served as the Customer Success Director at Paycasso for a brief period in 2019 and was the Director of Customer Service at InnoValor from 2019 to 2021.
Career Background in Development and Management
Jatin Desai has a diverse background in software development and project management. He worked as an Application Development Team Lead at Priority Pass from 2008 to 2015 and as a Senior Coldfusion Developer at Emojo Ltd from 2006 to 2008. He also held the position of Program Manager at Affino from 2015 to 2016 and was a Professional Services Senior Manager at Mitek Systems from 2017 to 2019.
Educational Qualifications
Jatin Desai holds a Master of Software Systems Technology from The University of Sheffield. He also earned a Bachelor's of Engineering from Gujarat University. His educational background provides a strong foundation for his career in technology and customer success.