Miguel Traquina
About Miguel Traquina
Miguel Traquina serves as the Chief Information Officer at iProov, bringing extensive experience from his previous roles at Santander UK and Accenture. He has a strong background in digital transformation, having implemented significant initiatives that enhanced customer onboarding and increased digital sales.
Current Role at iProov
Miguel Traquina serves as the Chief Information Officer at iProov since 2022. He is based in London, United Kingdom, and works in a hybrid capacity. In this role, he is responsible for overseeing the information technology strategy and ensuring the alignment of technology initiatives with business objectives.
Previous Experience at Santander UK
Prior to joining iProov, Miguel Traquina held multiple roles at Santander UK. He served as Chief Information Officer for Operations and Economic Crime, where he led various initiatives to enhance digital customer experiences. He also worked as Technology Delivery Director and Digital Transformation Lead from 2009 to 2019, focusing on technology delivery and transformation projects.
Education and Expertise
Miguel Traquina has a strong educational background in economics and business. He earned a Bachelor's Degree in Economics from Nova School of Business and Economics, followed by a Post-Graduate Executive Programme in Financial Institutions from Católica Lisbon School of Business and Economics. He also completed a Future Ready Programme in Digital Transformation at MIT Sloan School of Management in 2020.
Achievements in Digital Transformation
During his tenure at Santander UK, Miguel implemented significant digital initiatives. He successfully introduced digital customer onboarding and sales journeys for retail and SME products, achieving a top-3 position in Net Promoter Score. Additionally, he launched a new digital platform for the re-mortgage business, which increased its contribution to the bank's income tenfold.
Career Background and International Experience
Miguel Traquina began his career at Accenture, where he worked for 13 years in various roles across multiple countries, including Portugal, Spain, Peru, Malaysia, and Puerto Rico. He later served as IT Director at Santander Portugal before moving to Santander UK. His international experience and fluency in Portuguese, Spanish, and English have contributed to his effectiveness in leading multi-disciplinary teams.