Amber Martin
About Amber Martin
Amber Martin is an Incident and Change Analyst at iQmetrix, where she has worked since 2020. She has held various roles within the company, including Team Lead - Software Support and Assistant Team Lead - Support, accumulating over a decade of experience in different capacities.
Current Role as Incident and Change Analyst
Amber Martin has held the position of Incident and Change Analyst at iQmetrix since 2020. In this role, she is responsible for managing incidents and changes within the organization, ensuring that processes are followed to minimize disruptions and maintain service quality. Her experience in various support roles has equipped her with the skills necessary to effectively handle incidents and implement changes.
Career Progression at iQmetrix
Amber Martin's career at iQmetrix spans multiple roles since she joined the company. She began as a Receptionist from 2008 to 2009, then transitioned to an Accounts Receivable/Accounts Payable Clerk from 2009 to 2013. Following this, she served as a Support Specialist from 2013 to 2015, and then as Assistant Team Lead - Support from 2015 to 2017. She advanced to Team Lead - Software Support from 2017 to 2020 before taking on her current role.
Experience in Support Roles
Throughout her tenure at iQmetrix, Amber Martin has accumulated significant experience in support roles. She worked as a Support Specialist and later as Assistant Team Lead - Support, where she developed her leadership and technical skills. As Team Lead - Software Support, she managed a team and oversaw software support operations, contributing to her expertise in incident management.
Educational Background
The specific educational background of Amber Martin is not provided. However, her extensive experience in various roles at iQmetrix suggests a strong foundation in support and analytical skills relevant to her current position.