Anuoluwa Akinwale (Jaiyesimi)
About Anuoluwa Akinwale (Jaiyesimi)
Anuoluwa Akinwale (Jaiyesimi) is a Software Support Specialist at iQmetrix in Regina, Saskatchewan, Canada, with extensive experience in incident management and customer support. He has held various roles at MTN Nigeria and CWG PLC, demonstrating expertise in ITIL and CBAP frameworks to enhance productivity and customer satisfaction.
Work at iQmetrix
Anuoluwa Akinwale has been employed at iQmetrix as a Software Support Specialist since 2018. In this role, Akinwale is responsible for providing technical support and ensuring the smooth operation of software systems. The position requires strong problem-solving skills and the ability to follow up on recurring incidents to ensure timely resolutions. Akinwale's work contributes to maintaining high levels of customer satisfaction and operational efficiency.
Previous Experience at MTN Nigeria
Prior to joining iQmetrix, Akinwale worked at MTN Nigeria in various roles. From 2012 to 2015, Akinwale served as a Major Incident and Problem Management Analyst, focusing on incident resolution and problem management. Additionally, Akinwale held the position of Business Relationship Coordinator at MTN Nigeria from 2015, which involved managing relationships with clients and stakeholders. Akinwale also worked as a Major Incident and Problem Management Coordinator for a brief period in 2015 and as a Firstline Support Engineer from 2011 to 2012.
Education and Expertise
Anuoluwa Akinwale studied at the University of Regina, where Akinwale gained foundational knowledge in software support and management. Akinwale possesses expertise in ITIL and CBAP frameworks, which are essential for enhancing corporate productivity and customer satisfaction. This educational background and expertise support Akinwale's ability to manage incidents effectively and improve overall service delivery.
Background in Business Analysis
Akinwale has a background in business analysis, having worked at CWG PLC as a Business Analyst and Firstline Support from 2007 to 2011. In this role, Akinwale was responsible for analyzing business needs and providing first-line support to ensure operational efficiency. This experience laid the groundwork for Akinwale's later roles in incident management and support.
Current Role at Orange Tree Living
Since 2017, Anuoluwa Akinwale has been serving as the Service Operations Manager at Orange Tree Living in Canada. In this capacity, Akinwale oversees service operations, ensuring that service delivery meets organizational standards. The role involves proactive coordination of incidents to minimize reactive responses, thereby improving customer experience and operational effectiveness.