Brendan Bolen
About Brendan Bolen
Brendan Bolen is a Technical Support Agent currently working at iQmetrix in Regina, Saskatchewan. He has extensive experience in Quality Assurance and customer service, having held various roles at companies such as GasBuddy and AT&T over the past decade.
Current Role as Technical Support Agent
Brendan Bolen currently serves as a Technical Support Agent at iQmetrix, a position he has held since 2021. In this role, he provides assistance and troubleshooting for clients, ensuring that technical issues are resolved efficiently. His experience in customer service and quality assurance contributes to his effectiveness in this position.
Previous Experience at iQmetrix
Before his current role, Brendan worked at iQmetrix as a Quality Assurance Analyst from 2016 to 2019. During his three years in this position, he focused on ensuring the quality and functionality of software products. His work involved identifying bugs and collaborating with development teams to enhance product performance.
Career at GasBuddy
Brendan Bolen has extensive experience with GasBuddy, where he held multiple roles. He began as a Customer Service Representative from 2011 to 2012, then transitioned to a Quality Assurance Analyst from 2012 to 2016. He later served as Lead QA Analyst for five months in 2016. His tenure at GasBuddy provided him with a solid foundation in customer service and quality assurance practices.
Educational Background in Multimedia Design
Brendan studied at New Media Campus, where he earned a Diploma in Web Page, Digital/Multimedia, and Information Resources Design from 2006 to 2007. This educational background equipped him with essential skills in digital design and multimedia, which he has applied throughout his career.
Passion for Quality Assurance
Brendan Bolen has a deep passion for Quality Assurance, which he has nurtured since his teenage years. His interest in understanding software and identifying bugs has been a driving force in his career. He actively participated in software communities by making bug reports and testing new features, laying the groundwork for his professional journey in this field.