Dan Wilcox
About Dan Wilcox
Dan Wilcox is an API Support Specialist at Iqmetrix, where he has worked since 2015. He has a background in Computer Systems Engineering and has held various technical roles, including positions at IBM and Skywave.
Current Role at iQmetrix
Dan Wilcox serves as an API Support Specialist at iQmetrix, a position he has held since 2015. In this role, he focuses on enhancing the developer experience by collaborating with external developers and internal teams. His responsibilities include facilitating the resolution of technical integration issues for client and partner developers, as well as automating and streamlining onboarding processes to improve platform integrations.
Previous Experience in Technical Support
Prior to his current role, Dan Wilcox worked in various technical support positions. He served as a Network Technical Support at IBM for three months in 2010 in New York. He also held the position of Product Application Engineer at Skywave, an Orbcomm Company, from 2012 to 2015 in Ottawa. Additionally, he worked as a Research Assistant at the Communications Research Centre for three months in 2009.
Educational Background in Engineering
Dan Wilcox studied Computer Systems Engineering at Carleton University, where he earned a Bachelor of Engineering degree from 2006 to 2011. He furthered his education at the British Columbia Institute of Technology, obtaining an Associate degree in Web Development from 2015 to 2017. This educational background has equipped him with the technical skills necessary for his career in support and development.
Experience in Robotics Development
During his academic career, Dan Wilcox gained practical experience in robotics. He worked on robot development at Carleton University from 2010 to 2011. This role contributed to his technical expertise and understanding of complex systems, enhancing his capabilities in subsequent positions.
Contributions to API Design and Documentation
In his role at iQmetrix, Dan Wilcox has collaborated with documentation and API design groups to improve the overall developer experience. His efforts in this area reflect his commitment to enhancing the usability and functionality of APIs for developers, ensuring smoother integration and interaction with the platform.