Erin Drake
About Erin Drake
Erin Drake serves as a Client Engagement Coordinator at iQmetrix, where she has worked since 2019. She has extensive experience in customer success and training roles, contributing to the company for over two decades.
Work at iQmetrix
Erin Drake has been a key member of iQmetrix since 2000, holding multiple roles over the years. Currently, she serves as the Client Engagement Coordinator, a position she has held since 2019. In addition, she has been working as a Customer Success Manager for 24 years, focusing on enhancing client satisfaction and success. Erin also plays a significant role as the Training & Launch Lead in Professional Services, a position she has held since 2014, contributing to the training and onboarding processes for clients.
Education and Expertise
Erin Drake studied at SIAST from 1996 to 1999, completing a three-year program. This educational background has equipped her with the skills necessary for her roles at iQmetrix, particularly in client engagement and customer success. Her extensive experience in the industry further enhances her expertise in training and client management.
Background
Erin Drake has over two decades of experience in the technology and customer service sectors. Her career at iQmetrix began in 2000, where she has developed a comprehensive understanding of client needs and operational processes. Her roles have evolved to include significant responsibilities in client engagement and training, reflecting her adaptability and commitment to the company's mission.
Professional Roles and Responsibilities
Throughout her tenure at iQmetrix, Erin Drake has taken on various responsibilities that include client engagement, customer success management, and training leadership. As Client Engagement Coordinator, she focuses on fostering strong relationships with clients. In her role as Training & Launch Lead, she is responsible for developing training programs that ensure clients are well-prepared to utilize iQmetrix's services effectively.