Erin Fulkerson
About Erin Fulkerson
Erin Fulkerson is a Project Manager with a strong background in operations, sales, customer experience, training, and communications. She has worked for various companies, including Verizon and Lowe's, and holds a Bachelor's and Master's degree from Sullivan University.
Work at iQmetrix
Erin Fulkerson has been employed at iQmetrix as a Project Manager since 2022. In this role, she utilizes analytics to highlight successes and identify new opportunities for improvement. Her focus is on developing high-performance teams that contribute to achieving business results. Erin emphasizes the importance of building strong relationships with teams and stakeholders to drive positive customer and employee experiences.
Previous Experience in Operations and Management
Before joining iQmetrix, Erin Fulkerson held various positions that contributed to her extensive background in operations and management. She worked at Verizon as Senior Manager Operations Support for nine months in 2021. Prior to that, she served as Senior Manager-Omnichannel Operations & Experience at Bluegrass Cellular from 2019 to 2021. Her experience also includes roles at Lowe's Companies, Inc., where she worked for 13 years as Administrative / Operations Manager and three years as Installation Sales Manager.
Training and Development Background
Erin has a solid foundation in training and development, having worked as a Corporate Trainer at Intrado from 2017 to 2019. In this capacity, she focused on enhancing employee skills and knowledge. Additionally, her role as CC Training Supervisor at Lowe's Companies, Inc. for one month in 2022 further demonstrates her commitment to talent development and employee training.
Education and Expertise
Erin Fulkerson holds a Bachelor of Science degree in Interdisciplinary Studies, Business Management & Human Resource Leadership from Sullivan University. She also earned a Master's degree in Management from the same institution. Her educational background supports her expertise in operations, sales, customer experience, and training, enabling her to effectively manage projects and teams.
Focus on Customer and Employee Experiences
Erin cultivates a passion for creating meaningful experiences for customers and employees. She aims to drive positive interactions by emphasizing personal connections. Her approach includes developing high-performance teams that not only meet business objectives but also enhance the overall experience for all stakeholders involved.