Jon Campbell
About Jon Campbell
Jon Campbell is the Director of Retail Product at iQmetrix, where he leads a Product Development team focused on creating effective retail product solutions. He has extensive experience in eCommerce and retail technology, having held various roles at companies such as Best Buy Canada, TELUS, and lululemon.
Current Role at iQmetrix
Jon Campbell serves as the Director of Retail Product at iQmetrix since 2022. In this role, he leads a Product Development team focused on creating and executing comprehensive roadmaps that align with the company's strategic vision. His responsibilities include collaborating with various stakeholders such as Product Marketing, Engineering, Sales, and Customers to ensure that product offerings meet market demands and expectations.
Previous Experience in Retail and eCommerce
Jon Campbell has extensive experience in retail and eCommerce, having held multiple positions at Best Buy Canada. He worked as a Fulfillment Coordinator for eCommerce from 2013 to 2014, followed by roles as eCommerce Inventory Program Manager and Sr. eCommerce Entertainment Operations Coordinator. His tenure at Best Buy spanned from 2013 to 2016, during which he contributed to enhancing the company's online retail operations.
Background in Telecommunications
Before his time at iQmetrix, Jon Campbell worked at TELUS for several years in various capacities. He served as Manager of the Escalation Management Team from 2011 to 2013 and held roles as Project Lead and Business Analyst from 2010 to 2011. His experience at TELUS included managing customer escalations and leading projects aimed at improving service delivery.
Education and Certifications
Jon Campbell studied at The University of British Columbia, where he earned a UBC Certificate in Project Management in 2013. He also holds a Lean Six Sigma Yellow Belt certification, which supports his focus on process optimization and continuous improvement in product development and project management.
Leadership in Product Development
In his leadership role at iQmetrix, Jon Campbell is passionate about delivering optimal end-to-end customer experiences through innovative retail product solutions. He emphasizes collaboration with various departments to ensure that product development aligns with market needs and enhances overall customer satisfaction.