Matthew Ho
About Matthew Ho
Matthew Ho serves as the Head of Compliance, Payments at iQmetrix, where he has implemented new compliance processes to enhance operational efficiency. He has a background in operations and customer success, with previous roles at RBC and RentMoola, and holds a Bachelor of Science in Natural Resource Economics from The University of British Columbia.
Current Role at iQmetrix
Matthew Ho serves as the Head of Compliance, Payments at iQmetrix since 2020. In this role, he has implemented new compliance processes that have enhanced operational efficiency within the organization. His focus on compliance ensures that the company adheres to industry regulations while optimizing payment processes.
Previous Experience at RBC
Matthew Ho has extensive experience at RBC, where he held multiple roles over several years. He worked as a Senior Team Leader in Card Operations from 2015 to 2017, and prior to that, he served as a Sales and Service Advisor in the Cards Advice Centre from 2009 to 2010. Additionally, he was a Client Effectiveness Coach in various capacities from 2010 to 2015, contributing to operational improvements and client support.
Experience at RentMoola
At RentMoola, Matthew held the position of Director of Operations & Customer Success from 2018 to 2020. He also served as Senior Manager of Customer Success from 2017 to 2018. His roles involved enhancing customer experiences and operational effectiveness, showcasing his ability to influence change within organizations.
Education and Training
Matthew Ho earned a Bachelor of Science (B.Sc.) in Natural Resource Economics from The University of British Columbia, where he studied from 2003 to 2008. He also completed the RBC Coaching and Management Development Program, which provided him with skills in leadership and team management.
Leadership and Team Building
Matthew is recognized for his strong focus on building high-performing teams that are both productive and engaged. He is known for driving company culture through emotional and social intelligence, which contributes to a positive work environment and effective collaboration among team members.