Michael Craddock
About Michael Craddock
Michael Craddock serves as the Director of Knowledge and Support at iQmetrix, a position he has held since 2019. He has extensive experience in various roles within the company and in the customer service industry, primarily based in Regina, Saskatchewan.
Work at iQmetrix
Michael Craddock has held multiple roles at iQmetrix since joining the company. He currently serves as the Director of Knowledge and Support, a position he has held since 2019. Prior to this role, he worked as the Manager of Operations from 2015 to 2019, overseeing various operational aspects. He also served as Team Lead for both Tech Ops and Software Support during his tenure from 2010 to 2015 and 2013 to 2019, respectively. His experience at iQmetrix spans over a decade, reflecting a deep understanding of the company's operations and support systems.
Previous Experience in Customer Support
Before his extensive career at iQmetrix, Michael Craddock worked at StarTek in various capacities. He began as a Customer Service Representative in 2003 and progressed to roles such as Jump Start Coach and Supervisor. His experience at StarTek included a position as Quality Assurance Specialist from 2004 to 2006, where he focused on maintaining service quality. This background in customer support laid a foundation for his later roles in technical operations and support management.
Analytical Background
Michael's career also includes experience as an Analyst at CGI from 2008 to 2009. This role contributed to his analytical skills and understanding of technical processes, which he later applied in his positions at iQmetrix. His analytical background complements his extensive experience in customer support and operations management.
Education and Early Career
Michael Craddock completed his secondary education at Central Memorial High School. His early career began at StarTek, where he took on various roles in customer service and support from 2003 to 2007. This early experience provided him with foundational skills in customer interaction and service delivery.