Gurjinder Singh
About Gurjinder Singh
Gurjinder Singh is a Data Analyst at IRCTC who played a key role in the development of 'RailMadad' and has a background in business analytics and computer applications.
Current Role at IRCTC
Gurjinder Singh currently serves as a Data Analyst at IRCTC, where he has been employed since 2017. In this role, he collaborates with various teams, including Senior Management, Category teams, UX, and Design, to define tests for A/B testing. His responsibilities include liaising with local and national teams to assist in the timely identification, troubleshooting, and resolution of issues.
Previous Experience at Bharat BPO Service Limited
Prior to his current position, Gurjinder Singh worked as a Data Analyst at Bharat BPO Service Limited for 11 months in 2016. His experience in this role contributed to his foundational skills in data analysis and problem-solving within a corporate environment.
Education and Expertise
Gurjinder Singh holds a Bachelor of Computer Applications (BCA) from Amity University, where he studied from 2013 to 2016. He also completed a Post Graduate Diploma in Business Analytics & Intelligence at the same institution from 2019 to 2020. Additionally, he studied commerce at Shaheed Captain Anuj Nayyar, achieving his Intermediate certification from 2005 to 2013.
Contributions to RailMadad
Gurjinder Singh played a significant role in the development and launch of 'RailMadad', a public grievance redressal system for Indian Railways. His contributions were instrumental in the project winning the 'Silver' National E-governance award in 2020 for citizen-centric delivery, as well as the 'Gold' National SCOKH award in the E-governance category.