Adriana Veiga Andrews
About Adriana Veiga Andrews
Adriana Veiga Andrews serves as the Manager of Quality Assurance at iRestify, where she has worked since 2020. With a background in business and management, she focuses on training, process management, and quality improvement in the Greater Toronto Area.
Work at iRestify
Adriana Veiga Andrews has held the position of Manager Quality Assurance at iRestify since 2020. In this role, she is responsible for managing the virtual quality assurance process and collaborating with on-site staff. She trains new management members on quality assurance processes and develops training materials for these processes. Adriana also supports managers in updating work procedures based on trending data related to quality levels. Her role includes conducting follow-up inspections to ensure the satisfactory correction of deficiencies and monitoring audit results for the region.
Previous Experience
Before her current role, Adriana served as Quality Assurance Supervisor at iRestify for 11 months in 2019. Prior to that, she worked as Area Supervisor at M.C. Janitorial Systems for four months in 2019. Adriana began her career with an internship at Mr. Man, where she worked for two years from 2006 to 2008 in São Paulo, Brazil. These positions provided her with a foundation in quality assurance and management practices.
Education and Expertise
Adriana holds a Bachelor of Arts in Business, Management, Marketing, and Related Support Services from Universidade de São Paulo, which she completed in 2009. Additionally, she earned a Diploma in Dietetics/Dietitian from Senac Brasil in 2005. Her educational background equips her with a diverse skill set applicable to quality assurance and management roles.
Training and Development Contributions
In her current role, Adriana is responsible for training new management members on quality assurance processes. She has developed various training and educational materials to enhance understanding and implementation of these processes. Her proactive approach helps ensure that staff are well-equipped to maintain quality standards within the organization.
Quality Assurance Monitoring
Adriana actively monitors and reports on audit results for her region, including third-party audits. She works to identify trends and collaborates with site operations teams to implement necessary improvements. Her efforts contribute to maintaining high quality levels and ensuring compliance with established standards.